Our objective at CBT is to deliver an effective, advanced business technology solution to you at a reasonable cost compared to alternative solutions. See below for a list of the services and solutions we provide as well as our service delivery methodology.

We provide Installation, Configuration, and Remote Management of:

PCs

• Recommendations, shopping-lists, and set-up.

Network/Internet

• TCP/IP network hardware shopping-lists and set-up
• Web Site hosting, design, maintenance
• Office Email setup, configuration, maintenance
• VPN (for remote network connectivity)

Networked Office Equipment

• Fax, printer, scanner recommendations and shopping-lists

PC Software

• Operating System (Windows or Linux) installation and maintenance
• Office Software setup (MS Office or Open Office) installation and maintenance
• Accounting software setup (Quickbooks) installation and maintenance

IP Telephony

• VOIP (local, LD, Toll Free)
• New age feature configuration – Teleconferencing, videoconferencing, home office integration, cell phone integration, soft phone configuration, office software integration
• Webinar capabilities.

Web-based Operations Software

• Account Management
• Order Management
• Promotions Management
• Recurring Billing
• Payments
• Appointment/Service Scheduling
• Sales/Campaign Tracking
• Integration with Accounting Software

Home/Remote Worker Enablement

• Configure access from home/mobile office to company data, documents, spreadsheets, and operations software
• Integration of Office email with Cell Phone (Blackberry & Windows Mobile devices)
• Integration of Office Appointment Calendar with Cell Phone calendar (Blackberry & Windows Mobile devices)
• Follow-me calling – calls to an office extension find the worker wherever he or she is located.
• Groupware/worker collaboration software

Business Continuity

• Data backup policy and implementation

Technical Support

• All office technology issues.

Service Delivery

Upon your request, CBT will schedule a time with you to spend a couple of hours discussing your business and needs. We will take that information away and prepare a no charge assessment of your business and the appropriate technology solutions available. As part of the assessment report, you will receive:

• A high level solution design
• Telephony
• Operations software
• Network design
• A quotation
• Up front installation/configuration cost
• Software costs
• Estimated PC and network hardware costs
• Estimated telephony costs
• Support fees – hourly or optional support contract
• Savings Report
• An analysis on cost savings provided by a CBT solution over existing telephony, billing/payment, web/mail hosting, transportation, office software costs.

This solution design is yours to keep with no obligation – you may choose to implement some or all of the solution yourself, use another company, or use CBT.